We find this very frustrating You can't use letters in reference / document numbers The "distribution" category carries across invoices, even when you've changed the vendor Poor descriptions in some reports. Very seldom will you ever have the same freight charge on different invoices. Nowhere near enough time to train a dozen staff in several departments Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works Can't get rid of $0 packing slips (warranty parts receiving) Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Initial set-up and training were horrible My chart of accounts was shuffled and accounts were added up incorrectly we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. It's nice using the bar codes for parts invoices, which is a feature we never had before. PROSįinalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. We made the switch in 2018 and we administrators refuse to live through another year like that. I don't anticipate that we will be trying to make any changes in the near future. Having said that, we are 3 years into this software and are managing to make it work for us. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. According to customer service, server upgrades are planned, but the overall time needed is still within an acceptable range. The system can to bog down, and there's occasional loss of connection. ![]() It seems as if no single department oversees upgrades and changes to make sure the different modules perform the same way as the others. There are inconsistencies in how information has to be entered into the different modules. This inefficiency can also cause confusion. Still no way to import or connect a customer-owned unit with Consignment Sales so to sell a customer boat, a duplicate unit has to be created. Entry is user-friendly because the screens are laid out logically. The huge Custom Reporting module makes it easy to track and extract almost any combination of factors into one place for easy editing, copying, and sharing. This is an important feature for companies with multiple locations. Many defaults are flexible per store within the same parent company. Many User and WorkStation preferences are available to customize who's working in what area - one example is the printer selection, which can depend on the task and which store you're working in at the moment. There are available options in how to manage Inventory, according to the individual company needs. ![]() Integration among the modules is mostly complete so there's usually more than one place to look for information. The more we've learned we can do with the system, the more we like it, and adjust our practices to take advantage as often as possible. We were one of their an early Marine Sales and Service customers and they worked closely with us to tailor many features and defaults to more closely serve the marine industry. We transitioned to Lightspeed Evolution from a custom in-house program nearly 10 years ago. We have benefited from this system, and are very satisfied.
0 Comments
Leave a Reply. |